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Privacy Policy

Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Third-Party Service Providers – We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the website, among others.

  • Legal and Compliance Requirements – We may disclose your personal information as necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Use of Your Information

We use personal information collected via our website for a variety of business purposes described below:

  • To Fulfill and Manage Your Orders – We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.

  • To Deliver Targeted Advertising to You – We may use your information to develop and display content and advertising tailored to your interests and to measure or understand the effectiveness of the advertising we serve you.

  • For Other Business Purposes – We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.

Retention of Your Information

We will retain your personal information for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Your Privacy Rights

You may review, change, or terminate your account at any time. If you are a resident in a region with laws governing data collection and use that may differ from the United States, you may have rights which include:

  • Requesting access to your personal information

  • Correcting the information we hold about you

  • Deleting the information we hold about you

  • If you would like to exercise any of these rights, please contact us at the contact information below.

Information We Collect

We collect personal information that you voluntarily provide to us when registering at the website expressing an interest in obtaining information about us or our products and services, when participating in activities on the website or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The personal information we collect may include the following:

  • Personal Information Provided by You – We collect names; phone numbers; email addresses; mailing addresses; and other similar information.

  • Payment Data – We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

  • Automatic Information – We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our website and other technical information.

SMS Messaging Disclosure & Consent Policy

How We Collect Your Consent

By providing your mobile number through our website registration, checkout process, customer forms, or by otherwise affirmatively opting in (for example by checking a consent box), you expressly consent to receive SMS text messages from us.

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Additionally, contacts opt in to receive SMS messages from Kenzie by iTrust Insights by filling out a Contact Us form at https://www.getkenzie.ai/contact-us.

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Consent is collected through this online form, which clearly discloses that Kenzie by iTrust Insights may send:

  • Promotions of products and services.

  • Answers to customer questions and support inquiries.

  • Conversational messaging to assist or follow up.

  • Standard notifications related to purchases, appointments, or the business relationship.

 

Types of Messages You Will Receive

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You may receive SMS messages related to:

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Account Notifications & Order Updates

Example:

"Hi [First Name], your Kenzie demo is scheduled for Friday, April 6 at 10am EST. Questions? Text us at 864-402-3099. Reply STOP to unsubscribe, HELP for more info."

Customer Care & Service Support

Example:

"Hi [First Name], thanks for your interest in Kenzie by iTrust Insights! We're here to help protect your practice. Text us anytime. Reply STOP to unsubscribe, HELP for help."

Service-Related Promotions

Example:

"Insurance companies are already using AI to audit clinical notes! Still charting by hand? Kenzie by iTrust Insights can help. Try for $1. Text 864-402-3099. Reply STOP to unsubscribe, HELP for info."

 

Message Frequency

  • Message frequency may vary based on your interactions with us.

  • Typically, you may receive up to 8 messages per month related to account activity, customer support, or occasional service-related offers.

 

Message & Data Rates

Message and data rates may apply, depending on your mobile carrier and plan.

 

Opt-Out & Help Instructions

• To stop receiving SMS messages at any time, reply STOP or UNSUBSCRIBE to any message you receive.

• For help or more information, reply HELP to any of our messages.

 

Opt-In Disclosure for Your Website / Forms

(Use this near your mobile number field or checkbox on your site to be 100% compliant):

"By providing your mobile number and clicking submit, you consent to receive SMS messages from us about your account and our services. Message frequency may vary, up to 8 messages per month. Message & data rates may apply. Reply STOP to unsubscribe, HELP for help."

 

Protection of Your Mobile Information

We do not share your mobile opt-in information with third parties for their marketing purposes under any circumstances.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us.

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